Features How it works Pricing About Contact Start free trial
Features

Everything you need to
sell managed services smarter

One workflow that takes a deal from first conversation to signed proposal — with margin intelligence, risk scoring, and upsell identification built in at every step.

Discovery Intelligence Solution design Pricing Approval Proposals Volume pricing Team & roles
🔍 Discovery

Structured discovery.
Consistent every time.

Most MSPs do discovery differently every time — some consultants ask the right questions, others miss critical details. MSPiQ gives your whole team a structured, configurable discovery process that captures everything that matters.

  • Configurable discovery sections — business, environment, security, commercial
  • System-linked fields that automatically feed into pricing and scoring
  • Real-time completeness tracking with per-section progress indicators
  • Live score feedback as fields are filled — see risk and complexity change in real time
  • Field-level guidance so consultants know what good answers look like
Discovery — Acme Corp 87% complete
Total users42
Total endpoints38
On-prem servers3
Cloud servers2
MFA enabledNo
Endpoint protectionNo
Backup solutionYes
Recent breachNo
🧠 Intelligence

Know the deal.
Win it better.

MSPiQ analyses your discovery data and generates a composite deal assessment — scoring client fit, environment complexity, margin potential, and security risk. But it goes further than risk: it also surfaces upsell opportunities and revenue you're leaving on the table.

  • Composite deal score out of 100 with Ideal / Acceptable / High Risk rating
  • Revenue opportunity engine — identifies missing services and prices them up
  • Essential Eight maturity scoring with gap analysis and remediation roadmap
  • Customer health projection — predicted operational stability post-onboarding
  • MSP capability matching — compares client against your team's actual capacity
  • Auto-generated sales narrative for proposals and internal briefings
Deal assessment Ideal fit
78 / 100
Size fit
22/25
Complexity
18/25
Margin potential
23/25
Security risk
15/25
Revenue opportunity
EDR — 38 endpoints × $8 = $304/mo
MFA / Identity — 42 users × $4.50 = $189/mo
Total upsell opportunity: $840/mo
⚙️ Solution design

Build the service stack.
Recommendations included.

Select service tiers, foundational licences, and enhancements — with recommendations automatically generated from discovery gaps. Your consultants see exactly what to propose and why, with a single click to accept or ignore each recommendation.

  • Configurable service tiers with per-user pricing and minimum fees
  • Foundational licence selection — auto-calculated by user or device count
  • Service enhancements driven by discovery gaps
  • Accept / ignore recommendations with full audit trail
  • Onboarding cost calculator — base fee plus per-user, device, and server rates
Solution design 3 of 4 accepted
Selected tierProfessional · $89/user/mo
Min monthly fee$2,500
Recommendations
Enable EDR — accepted ✓
Deploy MFA — accepted ✓
Email security gateway — accepted ✓
SIEM / log management — ignored
💰 Pricing

Real margin.
Before the proposal goes out.

Generate accurate pricing line items from your actual cost library — with real hard costs, labour costs, and sell rates. See gross margin and net margin after overhead allocation before the proposal goes anywhere near the client.

  • Line items generated from solution design with real cost and sell rates
  • Gross margin calculated per deal — flagged if below your minimum threshold
  • Net margin after overhead allocation — management % plus fixed monthly
  • Onboarding cost breakdown — base, per-user, per-device, per-server
  • Pricing version control — stale pricing flagged automatically
  • Owner location tracking — local vs offshore resource cost visibility
  • Volume pricing — per-user rates step down automatically as client size grows
📊 Volume pricing

Economy of scale.
Built in automatically.

As client size grows, per-user rates step down automatically. Three models — tiered, banded, or flat step-down — configured per tier in your Admin panel. The pricing engine applies the right model automatically.

Tiered
Each bracket applies only to users within that band. Like income tax — fairest and most accurate.
Banded
Once a threshold is hit, the lower rate applies to all users. Simple to explain in a proposal.
Flat step-down
Fixed price points per deal size. Simplest to present — great for straightforward tiers.
Financial performance 44% margin
Monthly revenue $4,850
Hard costs− $1,820
Labour costs− $900
Gross profit$2,130 · 44%
Overhead allocation− $728
Net profit$1,402 · 28%
✅ Approval workflow

Sign-off before
every deal closes.

Every deal requires approval from a Team Leader or Admin before it can move to Sent. Conflict-of-interest checks ensure no one approves a deal they've worked on. Full audit trail on every decision.

  • Approval gate between Proposal Ready and Sent — mandatory for all deals
  • Conflict-of-interest check — deal owners and editors cannot approve their own deals
  • Self-certify mode for solo operators — honest override with full audit record
  • Approval checklist — margin threshold, discovery complete, pricing current, proposal generated
  • Rejection with notes — sends deal back to pricing review with context
  • Full deal audit log — every save, every edit, every approval decision recorded
Approval gate — Acme Corp Pending
Margin above threshold
44% gross · 28% net — above 35% minimum
Discovery complete
87% — above 80% minimum
Pricing is current
Version 4 — up to date
Proposal generated
Acme_Corp_Proposal_2026.docx
Awaiting approval from Marcus Webb (Team Leader)
📄 Proposals

Professional proposals.
Generated in seconds.

Generate branded proposal documents from your deal data — consistent, accurate, and ready to send. Every proposal is snapshot-preserved so the history of what was quoted is never lost, even as deals evolve.

  • Proposal generation from deal data — company, environment, pricing, recommendations
  • Custom DOCX templates with placeholder replacement (Growth + Enterprise)
  • Snapshot preservation — generated proposals are immutable records
  • Proposal history per deal — every version accessible
  • Preview before generating — see what's included before it goes out
Proposal generation Ready
CompanyAcme Corp
Service tierProfessional
Monthly price$4,850/mo
Onboarding$3,200 one-off
Line items8
Recommendations3 accepted
Generate proposal →
Acme_Corp_Proposal_2026.docx
📊 Volume pricing

Economy of scale.
Built in automatically.

Without volume pricing, a 200-user deal gets quoted at the same per-user rate as a 20-user one — which means you're either overcharging large clients and losing deals, or underpricing small ones and hurting margin. MSPiQ solves this automatically.

Each service tier has its own volume pricing model and brackets, configured by your Admin. The pricing engine applies the right calculation when a deal is priced — and flags the deal as stale if brackets change afterwards.

  • Three models — tiered, banded, or flat step-down — per tier
  • Up to 5 brackets per tier with configurable from/to user counts and rates
  • Minimum monthly fee floor still applies after volume calculation
  • Proposal shows volume pricing breakdown so clients see how their rate was calculated
  • Stale pricing flag triggers if brackets change after a deal is priced
Volume pricing — Professional tier Tiered model
Bracket configuration
1 – 25 users$89.00 / user
26 – 50 users$79.00 / user
51 – 100 users$69.00 / user
101 – 200 users$59.00 / user
200+ usersCustom / negotiate
Example — 60 users (tiered)
First 25 × $89$2,225
Next 25 × $79$1,975
Last 10 × $69$690
Total MRR $4,890 / mo
Blended rate: $81.50/user vs flat rate of $89 — client saves $450/mo, you keep the deal.
Tiered

Each bracket applies only to users within that band — like income tax. The most accurate model. Fairest for the client, full margin visibility per bracket.

Best for: complex deals where transparency matters
Banded

Once a threshold is hit, the lower rate applies to all users. Simplest to explain in a proposal — clients immediately understand it.

Best for: proposals where simplicity closes deals
Flat step-down

Fixed price points per deal size. A 1–25 user deal has one flat price, 26–50 has another. Easiest to present and compare side by side.

Best for: simple tiers with predictable deal sizes
👥 Team & roles

The right access
for every person on your team.

Four purpose-built roles — each with the right level of visibility and control. Sign in with Microsoft 365 accounts your team already uses.

  • Admin — full platform control, all deals, admin configuration, billing
  • Team Leader — view and edit all deals, approve or reject, assign engineers
  • Consultant — create and work their own deals through the full workflow
  • Engineer — read-only access to assigned deals for technical review
  • Microsoft SSO — sign in with existing Microsoft 365 accounts, no extra passwords
  • Invite team members by email with role assignment from the Admin panel
Team — Nexus IT Solutions
James NguyenAdmin
Sarah ChenConsultant
Marcus WebbTeam leader
Priya SharmaEngineer
Sign in with
M
Continue with Microsoft

Ready to sell smarter?

Start your free 30-day trial. No credit card, no commitment.

Start free trial Book a demo
🗺️ Roadmap

Built with MSPs.
Shaped by what you ask for.

MSPiQ ships new features every month. Not features we think MSPs might want — features that real MSPs have asked for, through the in-app feedback widget, support conversations, and demo calls.

When you use MSPiQ, you can request a feature, report a bug, or suggest an improvement directly from inside the platform. We read every submission. The most-requested features move up the roadmap.

💬
Request a feature
Tell us what's missing. The most-requested ideas get built first.
🐛
Report a bug
Something not right? Flag it and we'll fix it — fast.
🎯
Vote with your usage
The features used most inform what we double down on next.
What's shipped recently
Volume pricing engine
Tiered, banded, and flat step-down models per service tier — requested by MSPs quoting large enterprise clients.
March 2026
Deal value score
Composite 0–100 score combining MRR, margin, client fit, and risk — so you can compare deals at a glance.
February 2026
Industry risk multiplier
Healthcare, Finance, and Legal clients now apply an automatic risk multiplier to complexity and security scoring.
January 2026
RMM pre-fill (coming soon)
Auto-populate discovery fields from your RMM data — NinjaRMM, ConnectWise Automate, Datto RMM at launch.
Q2 2026 · Growth + Enterprise

Your feedback shapes what we build next. Every MSPiQ subscriber can submit feature requests, bug reports, and support tickets directly from inside the platform — no separate tools, no email chains.